The client is located in Ahmedabad, Gujarat. The main aim of the client is to build a solution that helps small as well as big enterprises to grow without spending a fortune.
The requirement of the client was to build a call center software. The software should be able to reduce human labor plus should facilitate the buying of international numbers.
Before us, the client had already hired 12 companies, but none of them could meet his expectations. So, for us, the real challenge was to prove our worth as a technical company by providing a simple yet effective solution. During this project journey, below are some technical challenges that had bothered us for a while
Considering the target and challenges of the client, our team was aiming to provide a full-fledge solution. They started closely analyzing the buyer’s behavior to evacuate the exact reason behind it. Once the doubts were clear, the team started building a strategy to build an impeccable application for a marvelous experience.
The client, a former employee of a construction company in Switzerland. He was unhappy with the loopholes in the construction business. These loopholes were costing millions of dollars to business and valuable time.
Before the app, there were difficulties in tracking and answering hundreds of calls every day. It was difficult to find loopholes in marketing strategy, as sometimes solutions or speech used by agents might not be satisfactory.
But after the app, it becomes easy to handle the flow of the customers with minimum chances of errors, and greater flexibility. It helps to improve customers’ satisfaction and makes it easy to buy international numbers with no hassle.